Cancellation

The European Union will introduce from July 2026 on, the regulation number 2023/2673. MC 3D Store is fully compliant and updated to function within the regulations specified under the new laws, including, but not limited to, the right to withdrawal.

The right to withdrawal specifies that, within 14 days post-reception of their merchandise, costumers can opt to get a refund for their purchase. Those who have followed us for a while will know that this is nothing new to us! MC 3D & MC 3D Store has always operated with extended withdrawal rights, including 30 days instead of the mandatory 14 days, as can be read on our return policy.

EU 2023/2673 mandates that there be a visible button & form to fill for costumers, which can already be found at the bottom of this page. As long as they meet our refund policy, they will be warranted the withdrawal.

Shipping to the United States has been normalized and you will NOT be required to pay further fees when shopping with MC 3D Store.

USPS shipments still have not resumed and have no scheduld timeline to do so. Our shipments to the United States are quick and efficiently handled by UPS & UPS Portugal. Delivery time, depending on your state of residency, can be as low as 3 to 4 work days.

International shipping is offered, always with proper tracking information as soon as items are dispatched.

MC 3D ships worldwide, with minimal exclusions. The only imposed restrictions come from the limitations of our shipping partners. The list of excluded countries or territories as of today include the United States of America (read above), Yemen, Montserrat, Syria, Palestine, Jordan, Iran, Iraq, Russia, Ukraine and Bielorrusia.

Orders are produced as they are processed and paid. There is no physical inventory and production takes a few days depending on the model category. Usually, 1:1250 models take 1-2 work days to be setup, Standard models take 2-4 work days, and Premium models might take from 3 to 7 work days. Please rest assured any order is treated with the same priority and worked with the same intensity and passion as the next one. The MC 3D promise is to ship models within the intervals provided and have them reach your doorstep in an acceptable timeframe.

Since 01 January 2025, as per personal decision and for logistic reasons, MC 3D is closed to single-unit personal requests for models that are not in the catalog unless they meet internal order thresholds. Multi-unit orders can still be arranged if they meet a set number of units and under quotation - refer to the contact page for that.

We are, though, open to suggestions and you may submit them in the contact tab - your suggestions are kept in an internal document sheet and used in future brainstorms and viability studies if said ship has been suggested multiple times.

MC 3D is open and excited to work with cruise lines, industry partners or producers. Mass production of any given model in the catalog or a different ship not yet in our catalog is possible and subject to a quote. Get in touch with us and let us know what it is you are looking for and we'll be happy to provide a quote and help turn your idea into reality.

MC 3D is the official ship model producer for Atlas Ocean Voyages, including World Voyager, World Navigator and World Traveller.

We are available to answer all your questions and/or help with your order. You can contact MC 3D by filling up the form through the "Contact Us" page, or by using the pop-up chat box in the lower corner of the website. We will get back to you as soon as possible.

We are located in Funchal, Madeira Island, situated in the Madeira archipelago which is portuguese territory and a popular port of call for cruise ships. There is no physical store, and the business is based entirely out of e-commerce. If you're ever in Madeira, personal delivery can be arranged at no extra charge.

Shop confortably! MC 3D accepts returns up until 30 days after you receive the item. The buyer is responsible for the cost of return, including but not limited to shipping fee or protection materials added. The buyer is also responsible for any damage the model might face during the return trip.